Konami has published an important notice for eFootball players on iOS. When an App Store refund is issued for eFootball Coins, the corresponding number of Coins is automatically retrieved from the game account. If the paid and free Coin balance is too low at that moment, the total can become negative and some in-game functions can be restricted. You can also follow the game through the eFootball page on Zaplat.
What did Konami actually announce?
The notice dated September 22, 2026 is specifically marked for iOS. When a refund for an eFootball Coin purchase is processed by the App Store, the applicable Coins are retrieved automatically. That keeps the in-game currency aligned with a purchase that has been reversed.
How can the balance become negative?
- You buy eFootball Coins through the App Store.
- You spend enough Coins that your current balance falls below the amount tied to the purchase.
- A refund is then processed and eFootball retrieves the applicable Coins from the account.
If there are not enough Coins left, the total can fall below zero. Konami explicitly refers to the combined paid and free Coin balance when explaining how the restriction is cleared.
Which functions are restricted?
Konami does not list every affected feature in the notice. It only says that some in-game functions will be restricted. That matters because any article claiming a complete feature-by-feature lockout list would be going beyond the official information.
How are the restrictions removed?
The official condition is straightforward: restrictions are removed once the combined paid and free eFootball Coin balance is restored to a positive figure. Reinstalling the game or moving to another phone is not the remedy described by Konami.
What should you check before requesting a refund?
- Check your current Coin balance instead of treating the store refund as completely separate from the game economy.
- If you already spent the purchased Coins, understand that a later refund can create a deficit.
- Keep the App Store receipt and transaction details in case you need purchase support.
- Avoid stacking purchases and refunds just to chase the displayed number; keep the account history clear.
What this notice does not say
It does not say that every refund creates a permanent ban, and it does not describe a VAC-style penalty. It also does not extend this exact warning to Google Play or every platform. The published notice is scoped to iOS / App Store.
Why Dream Team players should care
Coins are tied directly to player lists and other Dream Team spending decisions. The practical lesson is to treat a refund as an action that also changes the in-game currency ledger, not as a store-only transaction with no account-side effect.
Official source
The factual core of this guide comes from Konami’s official notice: Negative eFootball Coin Balance and Functional Restrictions. We are separating confirmed policy from practical advice rather than filling gaps with guesses.
If Konami changes the recovery rule or publishes a detailed restriction list, this article should be updated rather than leaving an old explanation presented as current.