eFootball Android Items Missing? What the September 2026 Issue Means and What to Do Now

If you obtained an item in eFootball on Android and it did not appear in your account, there is an official September 2026 incident worth understanding before assuming the content is permanently lost. On September 1, KONAMI confirmed an Android issue affecting some users in which items obtained under certain conditions were not reflected correctly. On September 3, the company said the issue had been resolved during maintenance and that the missing items were now reflected in affected users' accounts.

What exactly happened?

KONAMI's September 1 notice said some Android users were affected by a problem where items obtained under certain conditions were not being reflected correctly. The notice did not name the exact item types or conditions. That means it would be inaccurate to invent a list of Players, Coins, Tickets or other content and claim all of those were confirmed.

When was the issue fixed?

The September 3 update says the problem was resolved during that day's maintenance. It also says the missing items were now reflected in the affected users' accounts. For that incident, KONAMI did not instruct players to repurchase the item or perform a manual recovery process.

What compensation did KONAMI send?

KONAMI says it also sent GP as a token of apology. The notice used for this guide does not state a single GP amount, so this article does not invent a number or assume every affected account received an identical amount unless a separate official notice confirms it.

Was iOS or console affected?

The official issue notice is specifically labelled Android. It should not be generalized to iOS, PlayStation, Xbox or Steam. A missing item on another platform needs its own diagnosis unless KONAMI publishes a platform-specific notice.

Were all items broken?

No such claim appears in the source. KONAMI says some users were affected and that items obtained under certain conditions were not reflected correctly. That is much narrower than saying every Android account or every item type failed.

If an item is missing today, is the old bug still active?

Not necessarily. Because KONAMI marked the September incident resolved and said the missing items were reflected, a new missing-item report should be treated as a fresh case until proven otherwise. It could involve the wrong account, an expired gift, a different inventory location, a new delay or another issue. The official source does not let us identify the cause without details from the individual case.

Start with these checks

• Confirm you are signed into the same User ID that earned or purchased the item.
• Update eFootball to the latest version available through Google Play.
• Restart the game and re-check the screen where the item should appear.
• Check Inbox and the relevant inventory/list rather than only one location.
• If the item came from an event or campaign, verify the reward conditions and claim timing.

What evidence should you collect?

Good evidence helps distinguish a real missing-item problem from a display or eligibility misunderstanding. Record the item name, approximate acquisition time, the event/campaign/purchase that granted it, your User ID, device model and Android version. Keep any Google Play receipt or screenshot showing the reward or transaction.

If the missing item was a paid purchase

Do not immediately buy it again just because it failed to appear. Keep the Google Play receipt and order information, and verify the payment status. A completed payment with no delivered item is important evidence for support. Also do not confuse this with negative Coin balance after a refund; that is a separate policy with different consequences.

If it was a free reward or gift

Check Inbox and confirm whether the gift had a claim period or eligibility condition. Different campaigns use different rules, so do not assume a specific expiry or reward schedule without reading that campaign's notice. Note the campaign name, attempted claim time and any message shown.

How do you contact eFootball Mobile support?

KONAMI's official support pages say iOS and Android enquiries should be sent from the game app. The console web enquiry form is not for mobile and mobile enquiries sent there will not receive a response. KONAMI also recommends checking Help and FAQ before submitting an enquiry.

Why not use the console web form?

The web console form is for PlayStation, Xbox, Steam and Windows. KONAMI explicitly redirects mobile players to the in-app enquiry route. Using the correct channel avoids losing time on a form that is not meant to handle Android cases.

What should the report include?

• In-game User ID and username.
• Android device model and OS version.
• Date and time of the incident, preferably in UTC if you can provide it.
• Exact item or reward that is missing.
• How it was obtained: purchase, Inbox, event, campaign or reward.
• Google Play receipt or screenshot evidence when relevant.
• Troubleshooting already tried, such as restart, update and Inbox check.

Should you send multiple enquiries?

There is no benefit established by KONAMI for repeatedly submitting the same case. Its support pages note that general performance issues may be addressed through in-game News or the official website rather than individual replies. One clear report with complete evidence is more useful than several vague duplicates.

How can you tell if it is a widespread issue?

A public Issue notice, like the one published on September 1, is strong evidence that KONAMI has confirmed a broader problem. The absence of a new public notice does not prove your report is wrong; it simply means there is no public confirmation of a widespread incident yet. In that situation, account-specific evidence becomes more important.

What should you avoid?

• Do not repurchase the same item immediately as a troubleshooting method.
• Do not request a random refund before understanding the case, especially because Coin refunds can create negative balances and functional restrictions.
• Do not use modified APKs or third-party inventory/coin tools.
• Do not share KONAMI ID credentials with anyone claiming they can restore the item.
• Do not use the September incident as proof that every new missing item is a global KONAMI bug.

What does the resolved September case teach us?

It shows that when KONAMI confirms a broad item-reflection issue, it can restore missing items directly to affected accounts and send separate compensation such as GP. It does not guarantee that every future incident will be resolved the same way or receive the same compensation.